1. Understand your storage and shipping needs

Do you understand your business’s transportation and storage needs? This should be the first step before you start searching for the ideal freight forwarder. Determine all the services you’ll need as well as the average volume of your shipments and their frequency. This information may appear basic, but it will help you filter through freight forwarders who can deliver based on your unique needs.

2. Does the freight forwarder meet your requirements?

As soon as your needs are clear, the next step is to narrow down your search based on the freight forwarders who meet your requirements. For instance, if you need a certain kind of service, check if the freight forwarders will deliver the kind of quality you desire. Make sure you go over their terms and conditions to ensure your goods are protected in the event of an accident or loss.

3. Consider the level of experience and areas of expertise

Some forwarding services specialize in a particular kind of cargo. If you have specialty cargo, it makes more sense to go for such premium services. For you to determine if they can deliver on their promises, make sure you check how many years they’ve been in the industry and ask about their experience handling difficult situations like shutdowns and strikes. A good freight forwarder should have the know-how in dealing with different situations encountered during the transportation of cargo. With vast experience, they’ll be in a better position to deliver exceptional services to clients regardless of the unforeseen difficulties.

4. Check if the freight forwarder is bonded

Freight forwarders are bonded after their financial situation has been thoroughly assessed. Working with a financially stable freight forwarder is safer as it helps to avoid delays in transportation due to financial issues. You’re also in a much better position to receive compensation if the company is financially sound.

5. Is the company well connected?

It’s crucial to understand the freight forwarder’s network. Is it well connected with other transportation companies and forwarders? Freight forwarding companies that have a wider network of agents and partners within the US and overseas offer much safer and reliable operations.

6. Be assured of exceptional customer service

A good freight forwarder should always communicate well with its customers. You can assess the company’s customer service even before you start working with them. For instance, how long does it take to handle one question or receive crucial information? Most importantly, follow your instincts. If something seems off, don’t settle for an inferior choice. The right partner will certainly come your way.